provides its services and products to you, subject to the following conditions. When you visit or shop at our website ("Site"), you agree to these conditions. Please read them carefully.
General terms
All products as advertised are at all times subject to availability. It is the responsibility of the buyer to ensure that the goods purchased are suitable for the purpose intended. Advice sought by the customer from in this respect will be given free of charge prior to purchase.
Incorrect consignments
accepts the responsibility if goods are incorrectly dispatched (i.e. goods not matching the specification displayed on the accompanying invoice) if notified to, and agreed by within 7 working days of receipt. agrees to pay the return postage and dispatch charges of the correct goods. does not accept any consequential loss to the customer during this period and offers no compensation for such.
Delivery time
will endeavor to deliver the goods within a reasonable period of time from receipt of the order and payment. This is normally within 1-3 working days but in certain circumstances where an order is placed for a product that may be out of stock it may take up to thirty days before delivery can be completed.
Scope of delivery
This webshop is aimed to serve private customers from inside the European Union. As we have a sales partner in Germany, customers from this territory are requested to turn to them directly. You will be given their contact information upon request. Using economical and registered delivery by road, our products appear price-competitive and attractive to international private customers. uses DPD ( www.dpd.net) road transport services to deliver its products within the European Union. At the moment only customers of the current EU countries are served via this website.
Payment and prices
All shipments are made DDP Budapest, Hungary. Freight charges will be added to invoice, carriage fees have already been included in the published prices. Prices can be updated periodically and are subject to change without notice. The dispatch takes place after pre-payment. The goods are only sent after receipt of cleared payment. Payment before shipment is required via Moneybookers. All prices published by the Company are inclusive of VAT.
Value Added Tax (VAT)
Prices displayed on this website already include VAT. If you are a registered company within the EU and have a valid EU Taxation number, we will not add VAT to your invoice. Please note that we are obliged by law to check the validity of your VAT number prior to selling.
International Taxes and Duties
EU customers will not have to pay import duties or any additional import charges.
Delivery costs
includes the shipping charges for customers within the European Union in the displayed product price. In our confirmation e-mail and on the commercial invoice the product price and the shipping costs will be indicated separately. Please note that we will deduct these shipping charges from any amount claimed back as refund after returned goods.
Refunds and Returns
In accordance with the Distance Selling Regulations, the following applies to all mail order and E-Commerce contracts. The buyer is entitled to return the goods within 7 working days for a refund subject to the following:
- It is reasonable for the buyer to open the outer packaging and inspect the goods.
- If the buyer properly rejects any of the goods in accordance with the Distance Selling Regulations within 7 working days in writing, the buyer shall nonetheless be responsible for the return cost of the goods.
- If the returned goods received by are not in a sellable 'as new' condition, then reserves the right to make a charge for restocking and resale at a price that is less than that charged for the goods if sold as new. This charge will vary according to the condition of the returned goods. Whether goods are returned in a sellable condition is to be judged by .
- The goods cannot be returned unless a Returned Merchandise Authorization Number (RMA#) has been requested and obtained from and the package clearly marked on the outside with this identification.
- will only refund the price of the product (but not the shipping costs of the original purchase).
The Company cannot accept any returned goods found to fall into one or more of the following categories:
- The goods are in some way physically damaged by the buyer or returned goods are not in a sellable 'as new' condition.
- The goods are found not to have been sold to the customer by .
- The goods do not have a corresponding RMA number displayed clearly on the packaging. An RMA number must be obtained before any item is sent back to .
All returns without RMA number indicated clearly on the outside will be refused! During a return we are responsible neither for damage, nor loss of the item. Returns have to take place in protected packing. The buyer is responsible for damage, which results during the return from improper packing.
6-months Money-back guarantee for MULTI electronic descaler
will refund the price of the Multi descaler in case you are not fully satisfied with it. The money-back guarantee only applies to the product's price, all shipping charges involved (to-and-fro) must be paid by the customer. A written request must be sent to within 6 months after the date of purchase. Upon receiving an RMA number, the unit must be returned to us in a perfect working condition (resellable) at the customer's cost. When received the unit in perfect condition, we will refund the price of the product but not the shipping costs of the original purchase. You can check the shipping costs to your country by clicking here.
Damages during transport
Inspect all goods on arrival as damage must be reported within 72 hours of receipt and prior to any installation. After 72 hours, any claims of physical damage will not be accepted for refund or replacement. If your goods appear damaged in any way, including packaging, they must be signed for as "damaged" on the delivery sheet with the courier. This covers you in the event of a claim for damage to the items. As internal damage cannot always be identified on delivery, the Customer must sign the drivers manifest as "unchecked". Should any damage be identified on opening the package the Company must be advised immediately of the exact damage. It is imperative that the Customer does not dispose of any of the packaging, as this will be required to affect a claim against the carrier. The claim will be handled by . You will be issued an RMA number and requested to send us the damaged unit back. will pay you the return costs and also the delivery of the replacement. Replacement will be dispatched immediatelly after receiving the returned unit.
Except as may be implied by law where the buyer is dealing as a consumer, in event of any breach of these Conditions by the Company the remedies of the buyer shall be limited to damages which shall in no circumstances exceed the price of the goods and the Company shall under no circumstances be liable for any indirect, incidental or consequential damages.
These terms and conditions are subject to Hungarian law.
Technical service and product support
The technical service department of is manned by Professionals. All products sold by is fully supported by . Normal hours of availability are from 9:30 am to 4:30 pm central time on weekdays.
Cancellation of Orders
If you decide to cancel your order after it has been placed, you can do so provided that your order has not been shipped yet. After shipment our "Refund and Returns" policy applies.
License and Site Access
grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of . This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of You may not use any logo or other proprietary graphic or trademark as part of the link without our express written permission.
Privacy
Please review our Privacy Policy, which also governs your visit to this site, to understand our practices.